It is likely that the dependent still has an existing appointment linked to their profile. To maintain accurate scheduling and records, dependents with upcoming appointments cannot be removed from your account at this time.
If you need to make changes to your dependents, you can consider rescheduling or cancelling their existing appointment first. Once the appointment has been addressed, you will be able to remove the dependent from your account.
To manage your dependents and appointments effectively, please visit the appointment section in your account. If you have any questions or require assistance with rescheduling or cancelling an appointment, please don’t hesitate to reach out to us at support@carehealth.io.