Skip to main content
Carehealth Help Center home page
Submit a request
Sign in
  • Submit a request
  1. Carehealth
  2. General Practitioner Teleconsultation
  3. Teleconsultation Guide

Teleconsultation Guide

  • A Step-by-Step Guide to Consulting a Doctor
  • Who can use Teleconsultation?
  • Who are the doctors of Raffles Connect?
  • Is Telemedicine suitable for all kinds of medical conditions?
  • What happens if the doctor determines that my condition is not suitable for teleconsultation?
  • What are the charges for a Teleconsultation?
  • What if I get disconnected during the Teleconsultation?
  • Where do I retrieve my digital MC?
  • Can I request an extension of MC after the Teleconsultation session?
  • Will I be charged for the teleconsultation if the doctor refers me to a clinic?
  • What do I need to prepare prior to my Teleconsultation appointment?
  • Can Teleconsultation be claimed under my insurance plan?
  • Can I get a referral letter for specialist via Teleconsultation? Is there an additional charge?
  • The payment status is reflected as failed. How do I proceed with payment?

©